In our trainings we leave nothing to chance and pay attention to every detail that increases the training success.
In doing so, we rely on our methodological expertise and draw on the experience gained from thousands of training sessions for corporate teams from various industries.
We set
At the beginning of our trainings we set clear goals. They make the success of our trainings measurable and spur the teams on to better performance.
Our focus is on practical skills. Only 20 to 30 percent of our training content is knowledge transfer. The rest is practice, practice, practice: in groups, in pairs, individually – depending on what brings the greatest success.
Despite all the effort, fun is also an important part of our trainings. Fun has been proven to increase the effectiveness of training. Fun and humor also help to weld teams together and keep them focused on a common goal.
To this end, we also take advantage of group dynamics. In the course of countless trainings we have developed antennas for the subtlest vibrations in teams and use the existing dynamics to increase the learning success of the group.
Leadership Toolbox: Training managers with different qualifications
The company has not invested in its executives for a long time. The managers have very different qualifications and management experience. But all managers should develop and the level should be equalized. We have developed a modular toolbox with elements for the different development stages of management. The framework is a joint kickoff at the beginning and a joint team development at the end of the training.
Sales through service: Satisfied customers buy more
The company’s market share is shrinking, and it wants to further qualify its employees with up-to-date sales training. Our training is successful because it fits the product and the market: In the predatory market, for example, it’s all about communicating customer benefits; in the open market, it’s more about needs analysis. The basis for high sales figures is customer confidence, which we increase by improving the service skills of our employees.
Communication: standardization of written communication to improve customer contact
A competence center with employees from different cultures and with different native languages wants to standardize its written customer communication and improve the quality of customer contact. Different channels such as email, chat and written correspondence should be handled in a contemporary manner and harmonize with verbal communication on the phone. In a workshop, we create text passages that the team can refer to. Despite the standardization of written communication, there is enough room for individuality.
